FREE Shipping - Orders over $100*

*USA / Canada only

About Us / Wholesale / Shipping

We offer the highest quality US-made e-liquid available.

We have invested the time and research in finding the best, safest, premium equipment and supplies, so that we can offer them to you. We have all of our e-cigs and accessories OEM manufactured to our own specifications. We use only the safest and highest-quality materials with the safest, premium US-made e-liquid. Crystal E Liquid is a premium US-made brand, and the only e-liquid sold in high quality green glass bottles to protect the liquid and nicotine from any sunlight degradation. Crystal liquid is manufactured with only the highest quality ingredients – USP Kosher Grade PG and VG, 99.9% pure naturally derived nicotine, and the best, most natural flavoring available.

I personally started my journey into the world of vaping over seven years ago now in the hope of finding something that would finally really help me quit smoking. I purchased an e-cig kit from China and was amazed at how close it was to real smoking and how well it replaced the cigarette for me. In fact I was so happy that I had finally found a smoking alternative that worked, we decided to start a company to offer these amazing new products to other smokers looking for the best solution to quit. I truly believe in the effectiveness and health benefits of these products and I am passionate about offering these product to other smokers who have tried all means of quitting smoking without any success, but I was not happy with the liquid. The liquid tasted horribly wrong to me with an overall chemical type taste and smell.  I believed that if I could find a better liquid, my e-cig alternative to smoking would be complete.  The solution is Crystal E Liquid, 100% US-made premium liquid.  We have this liquid made for us by the highest-quality USA liquid manufacturer that we could source, with the best staffed and equipped laboratory.  All of our flavours and liquid are fully tested before they are offered to our customers.

Crystal E Liquid has a 14-day return policy.  If you find that the liquid does not live up to your expectations, you can return it within the 14-days for a full refund.

I wish you luck in your journey into vaping, and offer my support and help to you at anytime that you may need it.

If you have any questions, please contact us.


CONTACT US
Shipping Address:
Crystal E Liquid
90 Yarmouth St
Guelph, Ontario N1H 4G3

Email:
info@crystaleliquid.com
sales@crystaleliquid.com

Phone:
1-855-553-2449

 

Shipping

All in stock orders are usually shipped within 24-48hrs. If there is a delay in shipping your order more than 48hrs. you will be notified. The Shipping Time is how many business days for delivery once the order has been processed, packed, and shipped.

We ship all orders via Canada Post. Approx. ship times:

Expedited (2-7 bus days)

Xpresspost (1-3 bus days)

 

International: International Shipping, does not qualify for our free shipping offer. We will fulfill your order through International parcel services and when your order ships you will receive a tracking number sent to the email address on your account. It will not track worldwide. Please remember you are ordering at your own risk, we cannot be responsible for lost packages or misdeliveries by your local post office or actions taken by your local customs office.

Approx. ship times: Int'l parcel (7-18 bus days)

 

Lost Packages: Please contact us if your order has not arrived after the maximum allowable business shipping days, and we will initiate a trace on your package and/or send out a replacement order.

 

Wholesale Orders: Wholesale orders may be charged additional Shipping Charges, depending on the weight/size and location.

 

WHOLESALE

Crystal Wholesale

If you are interested in becoming a Crystal E-Liquid Wholesaler, please contact us.   Wholesale orders are for resale only. Please note that all Wholesale Orders have a MOQ (Minimum Order Quantity) of 50 bottles/order.

To become a Crystal Wholesale member:

  • Please register on Crystaleliquid.com as a Wholesale member and we will confirm your registration - https://www.crystaleliquid.com/xcart/register.php  
  • You will be able to view the Wholesale pricing and order (located on the left side bar – Section "Wholesale") after logging in as a Wholesale Member.

For more info, please contact us at info@crystaleliquid.com

 

WARNINGS

Nicotine

These items are not to be sold to persons under the legal smoking age, and are not to be used by pregnant or nursing women, persons with heart disease/high blood pressure/nicotine allergies, or anyone with other serious health concerns. Keep these items safely stored and out of the reach of children and animals.

 

TERMS & CONDITIONS

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

Your Consent
By using our site, you consent to our privacy policy.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. By using this site, you agree that you are at least 18 years of age.

This Product Is Not Intended To Diagnose, Treat, Cure, or Prevent Any Disease. This is not a smoking cessation product.

By purchasing our products you identify yourself to be at least 18 years old or of legal smoking age.

The price of the goods ordered will be the price shown in $US. The cost of arranging delivery and purchase price will be clearly displayed on the checkout page before the customer commits to the order.

Crystal E Liquid reserves the right to conduct business with only those parties that they deem fit and to refuse service to anyone for rude and obnoxious behavior, misrepresentations of any kind, violations of general internet policies such as spam and/or continual customer complaints for products and/or services offered.

Crystal E Liquid aims to provide exceptional products and service to all clients. If you are not satisfied for any reason, please contact us directly and immediately so that a remedy may be established.

Crystal E Liquid Terms of Service, FAQ and Pricing can change at anytime without prior notice.

In no event shall Crystal E Liquid be held liable for any consequential, direct, indirect, incidental, punitive, or other damages whatsoever due to the misuse of Crystal E Liquid products.

When you place your order it will be assumed that you have read and agreed to the terms and conditions.
 

 

EXCHANGE / REFUND POLICY
Any customers unhappy with their purchase and looking for an exchange or refund, have 14-days from receipt of their order to contact us (info@crystaleliquid.com) with an exchange or refund request.  All of the (remaining) order must be returned in good shape to Crystal E Liquid at the customers cost. An exchange or refund will be made within 48hrs of receipt of the returned goods.

 

PRIVACY POLICY
What information do we collect?
We collect information from you when you register on our site or place an order.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs)
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested)
To send periodic emails (the email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.)

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order.  We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and they are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.  We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years of age or older.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

 

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 01/15/2016 info@crystaleliquid.com